Effective date: May 25, 2018
Last updated: May 24, 2018

Website Privacy Statement


Your privacy is important to us at Nevro Corp. and its affiliates (collectively, “Nevro”, “we” or “us”), and so is being transparent about our data protection practices. This Privacy Policy (“Policy”) applies to the information we collect through our Nevro.com, HF10.com, and other websites we operate on which we post a direct link to this Policy (“Site” or “Sites”), and the information we collect in connection with the provision of our products and services (collectively “Services”). This Policy describes the types of information we collect, the purposes for which it is used, and the choices you have with respect how we use your data. We encourage you to read this Policy to understand our privacy practices before using our Services.

About Nevro

Nevro is a global medical device company that offers products and services for the Senza© and Senza II HF10&tm; Systems.

Information we collect

We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as described below. We collect the following types of information:

How we use information

We use the information we collect about you to:

Legal basis for processing (for EU and EEA customers)
If you are an individual in the European Union (EU) or European Economic Area (EEA), we collect and process your personal data only where we have a legal basis for doing so under applicable EU laws. The legal basis we determine depends on how you use our Services. This means we collect and use your personal information only:

If you have any questions about these lawful bases and how we use your personal information, please contact privacy@nevro.com.

How we share information

We share information about you with third party service providers only in the manner described below:

International data transfers

We collect information globally, including from customers in the U.S., EEA, and Australia. We may transfer your information outside of the country in which you originally provided it to where our affiliated companies and service providers operate. These countries may not have the same data protection laws as the country in which you provided your personal data. In particular, the European Commission has determined that the United States does not provide an adequate level of data protection.

To ensure that your data is secure, we use European Commission approved standard contractual clauses when we transfer information from the EEA and Switzerland. We also make use of intra-group data export agreements to protect your information when we transfer it to our affiliated companies.

Your choices and rights

Where appropriate or legally required, we will describe how we use personal information we collect so you can make choices about how your data is used. You can notify us during the information collection process and change your preferences at any time.

Your rights
As required by law, you have the right to:

We can correct, delete, or provide a copy of your information upon request, but we reserve the right to use your information to request additional information to verify your identity before we process your request. If you wish to exercise these rights, email us at privacy@nevro.com and we will respond to your request within 30 days. Depending on your location, you may have the right to file a complaint with a government regulator if you are not satisfied with our response.

How we store and secure information

Data security
We maintain appropriate administrative, technical, and physical safeguards designed to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, and destruction. We maintain a Corporate IT Security Policy and use tested access and security controls to ensure that your data is secure. We also require third party service providers acting on our behalf or with whom we share your information also provide such security measures in accordance with industry standards.

We use data hosting service providers in the U.S. and EEA to host the information we collect in connection with our HF10 Therapy. The servers which store the information we collect are kept in a controlled environment. Where data is transferred over the Internet as part of our website, the data is encrypted using industry standard SSL (HTTPS).

Although we implement safeguards designed to protect your information, it is impossible to guarantee absolute security in all situations. If you have any questions about security of our Services, please contact us at privacy@nevro.com.

Data retention
We retain your information for as long as needed to comply with our legal obligations (such as reporting to regulatory authorities), resolve disputes, and enforce our rights. We also may retain your information to support our business operations and develop our Services.

Other important privacy information

Children’s privacy
Our Services are intended for a general audience and are not directed to children. We do not knowingly collect personal information online from children under the age of 13. If you believe that a child under the age of 13 may have provided us with personal information, please contact us at privacy@nevro.com and we will promptly delete that information from our records.

Third party services, applications, and websites
Certain third party services or websites you use, or navigate to or from our Services (such as social media sites) may have separate user terms and privacy policies that are independent of this Policy. We are not responsible for the privacy practices of these third party services or applications. We recommend carefully reviewing the user terms and privacy statement of each third party service, website, and/or application prior to use.

Changes to Privacy Policy
We may update this Policy to reflect changes in our personal data practices or relevant laws. We will notify you if we make any material changes by revising the "effective date" at the top of this Policy. We encourage you to review this Policy for updates each time you use our Services.

Contact us
If you have any questions about our privacy practices, or if you would like to exercise your rights, please contact our Data Protection Officer at privacy@nevro.com or write to us at:

Nevro Corp.
Attn: Data Protection Officer
1800 Bridge Pkwy
Redwood City, CA 94065

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